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Terms & Conditions

Jo Lawson – Lifestyle PA - T&C's

1. Introduction

  • These Terms and Conditions govern the provision of Lifestyle PA services by Jo Lawson – Lifestyle PA (“we”, “us”, “our”) to the client (“you”).

  • By engaging our services, you agree to these Terms and Conditions.

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2. Services

  • We provide lifestyle personal assistant services such as (examples: diary management, travel booking, event organisation, household administration, concierge services).

  • The specific services to be provided will be agreed in writing before work commences.

  • We do not provide regulated financial advice, legal advice, medical advice, or any service requiring professional accreditation unless explicitly agreed.

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3. Fees and Payment

  • Fees will be agreed with you in advance following discussion of your requirements.

  • Invoices will be issued in accordance with the agreed payment terms, as outlined upon confirmation of the contract.

  • Late payments may incur interest at 2% per month.

  • Any third-party costs (e.g., flights, event tickets, purchases) must be paid by you directly or reimbursed to us in full.

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4. Client Responsibilities

  • You agree to provide accurate, complete, and timely information to allow us to perform services.

  • You remain responsible for all decisions made based on our assistance.

  • You must not request services that are unlawful, unsafe, or unethical.

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5. Confidentiality

  • We treat all client information as confidential and will not disclose it to third parties except where required by law or with your consent.

  • You agree not to share our confidential materials or business processes with third parties without permission.

 

6. Liability

  • We will exercise reasonable skill and care in providing services.

  • We are not liable for any indirect, incidental, or consequential loss.

  • Our liability for any claim arising under these Terms shall not exceed the fees paid by you for the services in question.

  • We are not responsible for the acts or omissions of third-party suppliers or service providers.

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7. Cancellations & Termination

  • Ad Hoc / One-Off Services: Please give at least 48 hours’ notice to cancel or reschedule. Cancellations made with less than 48 hours’ notice may incur the full fee for the scheduled service.

  • Ongoing / Retainer Services: Either party may terminate an ongoing service agreement by giving 4 weeks’ written notice. During the notice period, services will continue as usual, and all outstanding invoices must be settled in full.

  • We reserve the right to terminate services immediately in the event of non-payment, breach of these Terms, or requests for unlawful or unsafe services.

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8. Data Protection

  • We comply with the UK GDPR and Data Protection Act 2018.

  • Your personal data will be used solely for the purpose of delivering agreed services.

  • A full Privacy Policy is available upon request.

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9. Governing Law

  • These Terms and Conditions are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the English courts.

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10. Acceptance

  • By engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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