Privacy Policy

2. The Information We Collect

We may collect and process the following types of personal data:

• Contact details (name, address, phone number, email).

• Service details (information you provide to help us deliver personal assistant services, e.g., travel preferences, diary schedules).

• Payment information (bank details for invoices and payments).

• Communications (emails, messages, or notes related to service delivery).

• Special category data (only if necessary, e.g., dietary requirements, accessibility needs – always with your consent).

 

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide lifestyle PA and concierge services.

• To communicate with you regarding bookings, requests, and service updates.

• To manage invoicing, payments, and accounting records.

• To comply with legal and regulatory requirements.

• With your permission, to keep you informed about relevant services or offers.

 

4. Legal Basis for Processing

We process your data on one or more of the following lawful bases:

• Contract – to deliver services you have requested.

• Legal obligation – to meet financial or regulatory requirements.

• Consent – for specific activities such as marketing communications.

• Legitimate interests – for the efficient running of our business, balanced against your rights.

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5. Sharing Your Data

We will not sell or trade your personal data.
We may share it with:

• Service providers (e.g., travel companies, event organisers) only where necessary to fulfil your request.

• Professional advisers (e.g., accountants, insurers).

• Regulators or authorities if required by law.

All third parties are required to respect the security of your data and process it in compliance with UK GDPR.

 

6. Data Retention

We keep your personal data only as long as necessary:

• Service-related data: kept for up to 6 years after your last engagement (for accounting and tax purposes).

• Marketing data: kept until you withdraw consent.

 

7. Your Rights

You have the following rights under UK GDPR:

• Access your data.

• Request correction of inaccurate data.

• Request deletion (“right to be forgotten”).

• Restrict or object to processing.

• Data portability.

• Withdraw consent (where applicable).
  To exercise these rights, contact us at jolawsonlifestylepa@gmail.com

 

8. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

 

9. International Transfers

We generally store your data within the UK/EEA. If we use third-party services outside this area (e.g., cloud software), we ensure appropriate safeguards are in place.

 

10. Complaints

If you have concerns about how we use your data, please contact us first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

 

11. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.jolawsonlifestylepa.com

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